Return & Refund Policy

At Ormaés, we’re committed to your satisfaction and want you to love every piece from our collections, like Zargul-e-Falak. If your purchase isn’t quite right, our straightforward 7-day return and refund policy ensures a hassle-free experience. We craft each bracelet with care, and we’re here to make things right with a human touch, keeping your trust at the heart of our service.

Policy Details:

• 7-Day Return Window: You may return or exchange your item within 7 days from the delivery date, provided it’s unused, in its original condition, and with all packaging intact.
• Refund Process: Once we receive and inspect your return, we’ll process your refund to the original payment method within 3-5 business days. Shipping costs are non-refundable.
• How to Return: Contact our friendly team at support@ormaes.com to initiate a return. We’ll guide you through the process and provide a return address.
• Exceptions: Custom or personalized items are non-returnable unless defective. If you receive a damaged or incorrect item, please reach out within 48 hours, and we’ll resolve it promptly.

We’re here to ensure your shopping experience with Ormaés is as radiant as our jewelry. Thank you for choosing us, and feel free to reach out with any questions!