Privacy Policy

At Ormaés, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our website, purchase our handcrafted jewelry from collections like Zargul-e-Falak, or engage with our services. We strive to be transparent and compliant with applicable data protection laws, fostering trust with every customer.

Information We Collect

We collect information to provide you with a seamless shopping experience and personalized services. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details provided during purchases or account creation.
  • Browsing Data: IP address, browser type, device information, pages visited, and interaction with our website, collected via cookies and analytics tools.
  • Communication Data: Information shared when you contact us via email (support@ormaes.com), social media, or other channels, including inquiries or feedback.
  • Order Information: Details of your purchases, such as product details, order history, and transaction records.

How We Use Your Information

We use your information responsibly to enhance your experience with Ormaés. Specifically, we may use your data to:

  • Process and fulfill your orders, including shipping and payment processing.
  • Communicate with you about your purchases, account, or customer service inquiries.
  • Improve our website, products, and services through analytics and user feedback.
  • Send promotional offers, newsletters, or updates (with your consent, where required).
  • Ensure compliance with legal obligations and protect against fraud or unauthorized activity.

How We Protect Your Data

Your security is our priority. We implement industry-standard measures to safeguard your information, including:

  • Encryption: Secure Socket Layer (SSL) technology to protect data during transmission.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Secure Storage: Storing data on secure servers with regular security audits.

We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted partners (e.g., payment processors, shipping providers) solely to fulfill your orders or improve our services, ensuring they adhere to strict privacy standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and user experience. These may include:

  • Essential Cookies: Necessary for website navigation and transaction processing.
  • Analytics Cookies: Help us understand how you interact with our site to improve performance.
  • Marketing Cookies: Used to deliver relevant ads and promotions (with your consent).

You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling cookies may affect certain website features.

Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us at support@ormaes.com.
  • Opt out of marketing communications at any time via unsubscribe links or by reaching out to us.
  • Request information about how your data is used or shared.

We will respond to your requests promptly, in accordance with applicable laws, typically within 30 days.

Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment gateways). We are not responsible for their privacy practices and encourage you to review their policies before sharing information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order data may be kept for accounting purposes, while marketing preferences are retained until you opt out.

International Data Transfers

As Ormaés operates in Pakistan, your data may be processed locally. If you are located outside Pakistan, your information may be transferred to our servers or trusted partners in compliance with data protection regulations, ensuring adequate safeguards.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Email: support@ormaes.com
Address: Karachi, Pakistan – 74600

Your trust is at the heart of everything we do. Thank you for choosing Ormaés, where we craft jewelry as unique and meaningful as you are.

Effective Date: October 14, 2025